啤酒连接 omnichannel 呼叫中心
Streamline operations with CCaaS (Contact Center as a Service) and delight your customers through a seamless omnichannel 呼叫中心 solution.
Enable customer service for all-size businesses with an omnichannel 呼叫中心 that effectively manages interactions (email, live chat, 社交媒体, 和电话), delivering the quality and efficiency expected by today’s customers, citizens, 和消费者. Because there’s nothing like great customer service to keep people satisfied and loyal!
啤酒连接丰富了 Alcatel-Lucent OmniTouch® Contact Center Standard Edition, used as a phone call distribution platform, with omnichannel cloud-based services. It simplifies the workflow between customers, 客户服务代理, and the rest of the organization – and it facilitates management of all customer-related activities in the front and back office.
Discover the benefits of 啤酒连接, our CCaaS solution. 下载 brochure.
Highlights
- Offer customers a wide range of communication channel options
- Access a 360° view of customer context for better service
- Easily manage all channels with a unique web-based desktop interface
Features
- Supports email, chat, Facebook Messenger, Twitter, and phone
- Web-based desktop application for agents and supervisors
- Built-in knowledge base and intelligent search to improve call resolution
- Graphical dashboard for digital media channels activity
- Real-time monitoring and reporting
- Integrates with business applications (CRM, ERP)
- Integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE
- Cloud services certified ISO27001
- GDPR合规
- High availability, security and redundancy of customer data storage
客户的利益
Here’s why companies choose 啤酒连接 CCaaS solution
- Connect with customers in their preferred way
- Increase your first contact resolution rate to stand out from the competition
- Improve agent efficiency with a single tool and interface
- Adapt smoothly to new needs, thanks to a simple, flexible subscription and cloud model
Videos
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Eberhardt客户故事1/300:07:20
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啤酒连接视频介绍2/300:00:59
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ALE连接-采取巡回演示3/300:12:00
支持文档
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Alcatel-Lucent Enterprise Connect
DownloadA complete solution for multiple-channel customer relationship management
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Alcatel-Lucent Enterprise Connect
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